Transparency & Communication Are Top Reasons for Our High Customer Satisfaction Rate

Sep 13, 2019

Based on your most recent home remodeling experience, how likely are you to recommend your remodeler to a friend?

This is probably the most important survey question asked by GuildQuality, the nation’s leader in third-party customer satisfaction surveying for home remodelers and builders. Although the quality of a company’s workmanship and other factors are also important, the likelihood that customers will recommend a business to a friend is the single most-telling measure of how satisfied they were with the company’s work.

Bill and Teresa Christie hold award
Bill and Teresa Christie, owners of Johnson County Siding & Window Co.

At Johnson County Siding & Window Co., we care deeply about our customers’ satisfaction, not only with our work but with the whole remodeling experience they have with us. We’re proud to be a GuildQuality member, and even prouder that we’ve been recognized with the organization’s Guildmaster Award – which is reserved for members who have the highest customer recommendation rates – for several years running. However, you can imagine how excited we were to be chosen as one of only 60 companies in the nation to be spotlighted in the July 2019 edition of Qualified Remodeler magazine and asked what makes us so successful at creating happy clients. Here are a few of the thoughts we shared:

Communication Is the Foundation of Our Success

We believe in providing a written, detailed scope of work for each project to our clients, which helps eliminate misunderstandings at the outset. We train our employees to listen closely to our customers, pay attention to details, and ask clarifying questions if needed. Then, if an unexpected problem occurs, we quickly inform the customer, take ownership if the error is ours, and clearly explain how the problem will be resolved.

Providing Maximum Value for the Homeowner’s Investment

At Johnson County Siding & Window Co., we know that our clients are likely to be satisfied if they believe they got their money’s worth – or more! We ensure that result by hiring only experienced craftsmen for our installations and providing ongoing training and education. Our employees keep each client informed of every step in the installation process and, once the job is completed, our salesman and the homeowner will carefully inspect the work and make sure the client is completely satisfied – always.

Taking Customer Ratings & Reviews to Heart

We invite our customers to provide reviews of their experience with us, and we point to those reviews as proof that we live up to our brand promises. We strive to provide a level of customer service that makes our company a standout. Customer reviews help us gauge our performance and show us where we need to improve.

Whether you’re in the market for a total home makeover with replacement windows, new siding, and a fancy front door, or you’d simply like to replace a window or two, you can rest assured that our goal is 100% customer satisfaction – and that includes your project in the Kansas City metro area. To learn more about our company and our process, contact Johnson County Siding & Window Co. today.

 

GET A SENSIBLE PAYMENT PLAN THAT FITS YOUR BUDGET

If you know you want to get your home exterior project done, but are feeling stress about paying for it all at once, we can help.

Our financing partner, GreenSky, has sensible payment plans that work for homeowners who prefer to pay in installments. You can also ask your JoCo Siding & Window Co. sales representative about the details!

Free Deluxe Storm Door

with the purchase of a ProVia Fiberglass Entry Door

* Free offer includes storm door model #397 only.

Our Customers LOVE The Results

Johnson County Siding & Window Co.
"The whole team was awesome. Justin was super helpful in helping us pick windows and answered all our questions. We had the whole house done and the installation crew were professional and hardworking. We noticed a difference right away with how quiet the windows made the house. We also noticed that the house has a more even temperature between levels. I am excited to go into winter now with a great set of windows that are so easy to use and with quality installation that will last.”

- Jordan M.
08-25-2019
Johnson County Siding & Window Co.
"It was a most pleasant experience to work with Johnson County Siding and Windows for the replacement of a few windows in our home. Bill Christie came and gave us a price. No glib, "well this is what it cost, but we can do it for this if you pay cash right now ..., but, no, wait, we can do this, if you hurry ... " He sold his product, and company, with pride and experience. The team to install, lead by Justin, arrived early on the appointed day. They went right to work and completed the task in due order, answering any questions we could have, and explaining the total function of the system. They cleaned up after themselves, and left the windows shining! What a day! Thank you Bill, Justin, William and Brian!”

- Elizabeth H.
08-13-2019
Johnson County Siding & Window Co.
"Company did an excellent job re-siding our house with vinyl siding. Experienced crew took the time to clean up every evening after completing the work for the day. No high pressure sales tactics. Payment terms did not require any money up front when contract was signed.”

- Mark K.
08-06-2019

Areas We Serve

Serving the Kansas City Metro Area, Including Olathe, Overland Park, and Leawood See a Full List of the Cities We Serve