Transparency & Communication Are Top Reasons for Our High Customer Satisfaction Rate

Sep 13, 2019

Based on your most recent home remodeling experience, how likely are you to recommend your remodeler to a friend?

This is probably the most important survey question asked by GuildQuality, the nation’s leader in third-party customer satisfaction surveying for home remodelers and builders. Although the quality of a company’s workmanship and other factors are also important, the likelihood that customers will recommend a business to a friend is the single most-telling measure of how satisfied they were with the company’s work.

Bill and Teresa Christie hold award
Bill and Teresa Christie, owners of Johnson County Siding & Window Co.

At Johnson County Siding & Window Co., we care deeply about our customers’ satisfaction, not only with our work but with the whole remodeling experience they have with us. We’re proud to be a GuildQuality member, and even prouder that we’ve been recognized with the organization’s Guildmaster Award – which is reserved for members who have the highest customer recommendation rates – for several years running. However, you can imagine how excited we were to be chosen as one of only 60 companies in the nation to be spotlighted in the July 2019 edition of Qualified Remodeler magazine and asked what makes us so successful at creating happy clients. Here are a few of the thoughts we shared:

Communication Is the Foundation of Our Success

We believe in providing a written, detailed scope of work for each project to our clients, which helps eliminate misunderstandings at the outset. We train our employees to listen closely to our customers, pay attention to details, and ask clarifying questions if needed. Then, if an unexpected problem occurs, we quickly inform the customer, take ownership if the error is ours, and clearly explain how the problem will be resolved.

Providing Maximum Value for the Homeowner’s Investment

At Johnson County Siding & Window Co., we know that our clients are likely to be satisfied if they believe they got their money’s worth – or more! We ensure that result by hiring only experienced craftsmen for our installations and providing ongoing training and education. Our employees keep each client informed of every step in the installation process and, once the job is completed, our salesman and the homeowner will carefully inspect the work and make sure the client is completely satisfied – always.

Taking Customer Ratings & Reviews to Heart

We invite our customers to provide reviews of their experience with us, and we point to those reviews as proof that we live up to our brand promises. We strive to provide a level of customer service that makes our company a standout. Customer reviews help us gauge our performance and show us where we need to improve.

Whether you’re in the market for a total home makeover with replacement windows, new siding, and a fancy front door, or you’d simply like to replace a window or two, you can rest assured that our goal is 100% customer satisfaction – and that includes your project in the Kansas City metro area. To learn more about our company and our process, contact Johnson County Siding & Window Co. today.

 

GET A SENSIBLE PAYMENT PLAN THAT FITS YOUR BUDGET

If you know you want to get your home exterior project done, but are feeling stress about paying for it all at once, we can help.

Our financing partner, GreenSky, has sensible payment plans that work for homeowners who prefer to pay in installments. You can also ask your JoCo Siding & Window Co. sales representative about the details!

Free Deluxe Storm Door

with the purchase of a ProVia Fiberglass Entry Door

* Free offer includes storm door model #397 only.

Our Customers LOVE The Results

Johnson County Siding & Window Co.
"We had a fantastic experience with Jo Co Siding and Windows. Justin came to our home to look at our windows, make recommendations, and provide us with a bid. He was well informed, genuine, and did not pressure us at all. The installers were respectful of our home and very friendly. We had 4 windows installed. We opted to change our kitchen windows to full glass "picture windows" and they look amazing!”

- Lori J.
10-25-2019
Johnson County Siding & Window Co.
"Amazing customer service with Justin. Everyone who worked on replacing all 15 windows in our house were excellent. We will continue to use them for all of our exterior home improvement needs. We received a fair quote without the extra nonsense. We can now enjoy the great KC fall weather with our windows open.”

- Matt H.
10-22-2019
Johnson County Siding & Window Co.
"Justin was great to work with. He helped us through the decisions for three new doors for our home and he had a wonderful sense of design as it relates to our mid-century home. The company was easy to work with, communicated appropriately and the workmanship was top-notch. We are so pleased with the final product. Not the cheapest doors but I am confident they will be with us for decades to come!”

- Michelle G.
10-14-2019

Areas We Serve

Serving the Kansas City Metro Area, Including Olathe, Overland Park, and Leawood See a Full List of the Cities We Serve