Based on your most recent home remodeling experience, how likely are you to recommend your remodeler to a friend?
This is probably the most important survey question asked by GuildQuality, the nation’s leader in third-party customer satisfaction surveying for home remodelers and builders. Although the quality of a company’s workmanship and other factors are also important, the likelihood that customers will recommend a business to a friend is the single most-telling measure of how satisfied they were with the company’s work.
At Johnson County Siding & Window Co., we care deeply about our customers’ satisfaction, not only with our work but with the whole remodeling experience they have with us. We’re proud to be a GuildQuality member, and even prouder that we’ve been recognized with the organization’s Guildmaster Award – which is reserved for members who have the highest customer recommendation rates – for several years running. However, you can imagine how excited we were to be chosen as one of only 60 companies in the nation to be spotlighted in the July 2019 edition of Qualified Remodeler magazine and asked what makes us so successful at creating happy clients. Here are a few of the thoughts we shared:
Communication Is the Foundation of Our Success
We believe in providing a written, detailed scope of work for each project to our clients, which helps eliminate misunderstandings at the outset. We train our employees to listen closely to our customers, pay attention to details, and ask clarifying questions if needed. Then, if an unexpected problem occurs, we quickly inform the customer, take ownership if the error is ours, and clearly explain how the problem will be resolved.
Providing Maximum Value for the Homeowner’s Investment
At Johnson County Siding & Window Co., we know that our clients are likely to be satisfied if they believe they got their money’s worth – or more! We ensure that result by hiring only experienced craftsmen for our installations and providing ongoing training and education. Our employees keep each client informed of every step in the installation process and, once the job is completed, our salesman and the homeowner will carefully inspect the work and make sure the client is completely satisfied – always.
Taking Customer Ratings & Reviews to Heart
We invite our customers to provide reviews of their experience with us, and we point to those reviews as proof that we live up to our brand promises. We strive to provide a level of customer service that makes our company a standout. Customer reviews help us gauge our performance and show us where we need to improve.
Whether you’re in the market for a total home makeover with replacement windows, new siding, and a fancy front door, or you’d simply like to replace a window or two, you can rest assured that our goal is 100% customer satisfaction – and that includes your project in the Kansas City metro area. To learn more about our company and our process, contact Johnson County Siding & Window Co. today.