The exterior remodeling experts at Johnson County Siding & Window Co. strive to provide the highest level of customer service on every project we undertake, and that commitment has continued despite the unprecedented challenges presented by the COVID-19 pandemic. We’re delighted to learn that our efforts have not gone unnoticed! We’re also pleased to announce that we’ve been recognized as one of Qualified Remodeler (QR) magazine’s 100 Customer Satisfaction Leaders for 2021.
The distinction is based on high customer satisfaction scores recorded on GuildQuality’s most recent annual survey, during which 100% of our customers surveyed said they were “likely to recommend” our services to others.
As part of the QR recognition, company owners Teresa and Bill Christie were interviewed about the secrets to keeping customers happy during a time when supply chain disruptions and price increases are impacting the home improvement industry. Their answers were included in a company profile that accompanies the award announcement on the QR website.
Exceptional Communication Is Key
At Johnson County Siding & Window Co., we’ve always focused on internal communication, keeping in touch with suppliers, and going the extra mile to keep our customers informed as their project progresses. In light of the challenges presented by COVID-19, we’ve stepped up the pace of those efforts.
As we explained in our profile responses, “During these exceptionally busy times, our company has closely managed the expectations of the client by over-communicating before, during, and after the project. We are in constant communication with our clients and with our team members.”
At Johnson County Siding & Window Co., we like winning awards—and we’ve received quite a few, for superior workmanship as well as customer service—but we want the true winners to be the homeowners who fall in love with their homes again after we complete their remodel. Our goal is to develop a lifelong relationship with our customers, and we can accomplish that only if we consistently provide great home renovation experiences.
If you’d like to team up with us on an exterior home remodeling project in the Kansas City area, contact Johnson County Siding & Window Co. today.